Terms of Service
Please read these terms carefully before using our services. They outline your rights and responsibilities.
General Terms
- These terms govern your use of BoardSahulat services operated by SoftieLab
- By accessing our platform, you agree to be bound by these terms and conditions
- We reserve the right to modify these terms at any time with prior notice
- Continued use of our services constitutes acceptance of updated terms
- These terms are effective as of the date of your first use of our services
Who Can Use Our Service
- Students who need official educational documents from recognized boards
- Parents or guardians acting on behalf of minor students
- Educational institutions requiring bulk document processing
- Users must provide accurate and truthful information
- Minimum age requirement: 16 years or parental consent required
User Responsibilities
- Provide accurate personal and educational information
- Upload clear, legible copies of required documents
- Pay applicable fees before processing begins
- Notify us immediately of any changes to your contact information
- Use our services only for legitimate educational purposes
Payment & Refunds
- All fees must be paid in advance before document processing
- Refunds available only if we cannot process your request
- Processing fees are non-refundable once work has commenced
- Courier charges may be refunded if delivery fails due to our error
- Refund requests must be made within 30 days of payment
Processing Times
- Ordinary processing: 7-10 business days from document submission
- Urgent processing: 3-5 business days with additional charges
- Processing times may vary based on board response times
- Delays due to incomplete documentation are not our responsibility
- We will notify you of any unexpected delays immediately
Legal Jurisdiction
- These terms are governed by the laws of Pakistan
- Any disputes will be resolved in the courts of Lahore, Pakistan
- We comply with all applicable educational board regulations
- Users agree to resolve disputes through arbitration when possible
- Legal proceedings must be initiated within one year of the dispute
Important Notice
Service Limitation: We facilitate document processing but cannot guarantee approval from educational boards. Our role is to submit applications correctly and track their progress.
Document Authenticity: All documents provided by us are official copies obtained through proper channels. We do not create or falsify any educational records.
Third-Party Services: We use trusted courier services for delivery. While we track all shipments, delivery delays due to courier issues are beyond our control.
Questions About Terms?
If you have any questions about these Terms of Service or need clarification on any point, please contact our legal team.
Email: legal@boardsahulat.com
Phone: +92 300 1234567
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services or legal requirements.
When we make changes, we will notify users via email and update the "Last updated" date at the top of this page.
Continued use of our services after changes are posted constitutes acceptance of the new terms.
For significant changes, we may require explicit acceptance before you can continue using our services.